Renting a property quickly to the right renter is essentially the most important task any agent can do for their client, however we find there are factors that can cause a property to remain vacant for longer than desired.

With these factors in mind, we can improve the chances of renting a property quicker and for the right market rent by being aware. Let’s take a look at some of these factors:

The market rent is too high: With easy internet search functions allowing prospective renters to become quickly aware of comparable properties for rent in the area, renters are more educated on market rents than ever before. For every week it is vacant it costs 2% of your annual rental income, therefore getting it priced right, and renting it quickly is everybody’s goal!

Presentation problems: First impressions are everything and poor garden presentation, ‘tired’ rental properties with poor paintwork, old carpets and out-dated décor can deter good renters who want to make a home out of the property and judge what they see first. If it looks unattractive and neglected they will drive right on by, unless it is the only property available in the area.

Oversupply: Sometimes there are more properties available than prospective renters. This could occur for seasonal reasons or as a result of a number of developments in the area flooding the market with vacant properties. Having a renter sign a lease that ends in a high demand time, and also being aware of developments occurring in the area can assist us to possibly avoid this vacancy issue.

Local facilities
: Being close to facilities like shopping centres, transport, health care and education are factors prospective renters look for, so when you are considering your next investment property, forgo the temptation of ‘just chasing a bargain’ and think ‘location’ as a key determining factor. Properties purchased in the right area tend to have a very short vacancy period.

There are four key things you can do to accelerate your climb up the property ladder. Investing in property can involve significant financial commitment and also requires regular dedicated time and effort. Before making your investment, it is worthwhile seeking the advice of a financial adviser and considering the following top tips that may help you climb the property ladder.

Location, Location, Location: Investing in an area where there is strong demand for rental accommodation may significantly increase your investment return. Besides rental return, you may also be looking for capital gain. If possible, try investing in an area that has already seen its downturn and may be ready for, or beginning, its next stage of growth. New developments or expanding regions can offer great appeal. These options may be attractive to young couples or young families and may often be associated with new infrastructure and amenities such as schools, park lands and shopping precincts.

Do your research: Regardless of whether you purchase a new or established property, it may be valuable to enlist the services of a professional building inspector. An authorised inspector will check for signs of termites, salt damp, and other inconspicuous damages which may be costly to repair in the future. Before purchasing an investment property, it may be worthwhile seeking professional realty advice to determine the appropriate rental price. Setting the rent too high may make it difficult to find a renter, while setting the rent too low may place you under financial pressure, limit your rental income and potentially attract unsuitable renters.

Consider a property manager: The experience and knowledge of a professional property manager may outweigh the cost of their services. Property managers are able to help find suitable renters as they have experience in screening prospective renters and have access to a database that lists renters with a history of defaulting on rental repayments, damaging property and eviction. As well as finding renters, property managers are able to ensure all the required procedures take place, such as conducting property inspections, collecting rent and liaising with the renter on behalf of the landlord. If you choose to self-manage your property, it may not be realistic for you to be able to attend to maintenance issues promptly. Delayed maintenance may lead to increased repair costs, poor professional relationships with renters and susceptibility to legal liability claims if the renter or their guest is injured.

Obtain appropriate insurance cover: A specialised form of landlord insurance may be something to consider, regardless of whether you choose to self-manage or appoint a property manager. A sound insurance policy should cover landlords for both malicious and accidental damage, their legal liability and the loss of rental income. A standard building and contents insurance policy generally won’t cover landlords for these risks. Check your insurance policy and seek professional advice to ensure you have the appropriate coverage.

Happy Renter Provider, Happy Agent – that’s only part of the story.

Should renters only hear from us when they do the wrong thing? Late rent, inspections not up to scratch, gardens overgrown! Then there is the need to contact them for maintenance or appointments. At these times, working together with the renter is a beneficial outcome for all involved. It is when we go beyond the normal dealings and recognise the little things and reward our renters that we make a valuable renter ‘Happy.’ Incentives go a long way. We think it is therefore, worth the effort put in to retainging them!

Here are just a few simple ideas of how you may value a good renter…

• Certificate of Encouragement‘ for a renter who consistently pays on time
• Kids certificate for a tidy room at an inspection– parents do the cleanup but both will get a kick out of it
• Reduce their water bill for maintaining gardens to a high standard
• Small renovations such as updating the property with new carpets, fresh paint or a new appliance, e.g. dishwasher
• Small gift during the year or for an occasion such as Christmas, birthday or birth of a child

Even a simple thank you phone call from the Agent on behalf of the Renter Provider can be the little thing that shows the renter they are valued.

Reward and recognise good renters and increase your chance of retaining them!

We are recommending to our Renter Providers to consider obtaining a building inspection report on their investment property as an extension of our routine inspections.

Our routine inspections are inspections to report on the renter’s care and maintenance of your property and to detail any suggested preventative maintenance. As we are not qualified building inspectors, a building inspection report will detail preventative maintenance required from a builder’s perspective together with an estimate of cost. A building inspector will also advise if your property meets the constantly changing building compliance standards, particularly decking, stairs and hand rails which are fast becoming peak areas of litigation against property owners.

Our recommendation to undertake such a report is to minimise the potential of legal action being taken against you in the event of an accident, but it also helps to determine potential future costs. Addressing these potential future problems in the short term may save a major expense in the future.

A building inspection report is a modest cost compared to the cost of potential litigation or major repairs.

In property management we see many property investors making the mistake of assuming that all real estate companies are the same and all offer the same service. They believe that the best way to differentiate between them is to get cheaper fees. However we have found a common pattern amongst agents; the cheaper they get the lower their service levels.

How is this so? Here is a simple step by step analysis of how cheap fees lead to poor service levels;

1. Cheap fees is the starting line – Unfortunately the perception is that agencies all do ‘the same thing’, we collect rent, get repairs done and find a renter. With this perception you might be attracted to a cheap agent, or one that substantially discounts their fee to impress you to win your business.

2. The property manager must manage more properties – because the agency has a much lower revenue base now because of their cheaper fees, the property manager is now well overloaded with too many properties to justify the same salary as the other ‘more expensive’ agency down the road.

3. Burnout and resignation – the overload of too large a property portfolio for one Property Manager can cause that property manager to become disillusioned, unable to cope and burnt out. They are unable to meet investor expectations of service levels and often end up resigning. This creates a high turnover of property managers within that Agency.

4. Good property managers now avoid this agency – once word of mouth spreads amongst property managers that to work at this agency you must manage so many more properties, the good property managers steer clear of this business. Therefore the only people the principal can employ are either inexperienced or poor performing property managers who can’t get a job in good agencies.

5. Poor service levels – due to this factor of now lower expertise levels, the result is poor service all around and disillusioned property investors who thought they had a ‘bargain’!

The end result is the property investor is now quite willing to go and find a quality agency, understanding that they need to pay a bit more to get better service and peace of mind.

You may have owned an investment property for some time, but have you made sure that you have maximised the potential of your investment? This means not only achieving a market rent and consistent income flow by securing an excellent renter but also other factors that you may not have considered.

The sooner you efficiently monitor your investment property, the sooner you’ll be in a position to buy your next investment property.

Did you know that any property built after 18 July 1985 is eligible for depreciation benefits on its historic construction costs? No matter whether your investment is new or old, it will have depreciable assets that can be claimed such as air-conditioners, whitegoods, floor and window treatments, renovations and furniture, just to mention a few items.

80% of Australian property investors do not claim these legitimate taxation benefits which is a bit like not claiming the weekly rent from your investment property. This can equate to thousands of dollars in unclaimed benefits each year.

Claiming depreciation tax benefits can assist your cash flow to; pay off your principal place of residence; increase equity in your investment property or increase your cash flow to buy another investment property.

You may not be aware that the Australian Tax Office allows you to amend your previous four taxation returns to claim depreciation benefits so if you have been missing out, it’s not too late to do something about it.

The fee for a Depreciation Schedule is fully tax deductible. Simply call our office and we can make the arrangements for the tax depreciation inspection and report to be undertaken.

Building your property investment portfolio can be made easier by claiming legitimate tax deductions that you may be presently missing out on.

The safe and efficient use of electricity in the home is important for your family’s welfare and may assist you to reduce electricity usage and your costs. Keep your family safe by ensuring all electrical appliances and equipment in and around your home are safe to use and in good working order.

Safe use of electrical appliances and equipment.

Follow these simple tips for keeping electrical appliances and equipment in good working order and making your home safe:

• Never use an ageing or faulty electrical appliance – including an appliance with a frayed cord, cracked or broken plug, or any appliance that has given someone any kind of shock. Frayed or damaged cords should be replaced immediately or the appliance disposed of. Many old plugs do not have safety barriers between the connections – replace them with modern plugs or dispose of the appliance.

• All appliances must have a regulatory compliance mark (RCM) and the plugs must have insulated pins, as per the images below

• Do not attempt to repair faulty electrical appliances yourself – only qualified repair technician or a licensed electrician can repair appliances

• Do not touch or attempt to repair a loose, cracked or broken power point switch – cover it immediately and arrange for a licensed electrician to replace it

• Avoid ‘piggybacking’ adaptors, instead use a power board with a built-in safety device

• Service appliances in accordance with the manufacturer’s instructions

• Clean the lint filter in your clothes dryer after each use

• Check electric blankets at the start of each winter for damaged wires, plugs, leads and hot spots – dispose of any electric blanket that is damaged

• Remove any build-up of materials around the electric motor of exhaust fans, such as fluff, dust, lint etc.

• Clean rangehood filters regularly

• Clean ovens and cooktops regularly to prevent the build-up of spilled fats and burnt foods

• Do not spray household cleaners, detergents and insecticides on electrical accessories – they may cause cracking and create an electrical hazard

Securing a strong yield in rental income is the strategy of many property investors.

Strengthening this further doesn’t always have to rely on market conditions improving. Here are some tips:

Replace Appliances – replacing the tired old oven or stove or adding a new dishwasher always adds to the appeal of a property.

Adding security – ensuring that doors and windows have good key locks, and even adding a security alarm provides peace of mind and sense of wellbeing and safety. Renters can also receive a discount on their renter contents insurance if the dwelling has better security. This just adds to its appeal.

Refreshing the Property – adding a new coat of paint to the walls and woodwork, replacing tired or damaged flooring or making other improvements can increase the appeal of the home and can also increase its demand and rental asking price. Don’t forget your tax depreciation benefits when renovating. Speak with your accountant on this one.

Add Storage Space – Renters love storage space, especially when they don’t need to bring it. Installing built-in robes and cupboards that use space in a smart way and adding shelves in bedrooms or in the garage will make the home more attractive. Is there space under a staircase that can become storage space? Be creative!

Bullet-Proof the Garden – let’s face it, renters in general don’t like gardening. Therefore, a low-to-no maintenance garden will be attractive. Can the small lawn area be replaced by synthetic turf? Can gravel, stones or other landscaping material that looks attractive replace lawns and gardens? Can the watering systems be automated? Renters really do value convenience.

Street Appeal – prospective renters do judge a book by its cover so it makes sense to make sure that the cover looks great. Do the letterbox or fences need new paint or even replacing? Does the garden need a facelift? This doesn’t have to cost a lot to look great!

We have all seen and heard the stories of the renters from hell when a renter vacates, however not every tenancy ends on a bad note.

Actually, MOST renters do their best to do the right thing during and at the end of their tenancy… however things can go wrong.

In order to minimise the potential for any damage or cleaning required to your property at the end of the tenancy, we issue your renter with a pre-vacate checklist.

Our pre-vacate checklist not only outlines the date in which the keys are to be returned and the date in which rent is to be paid to but also includes a cleaning guide. Our cleaning guide incorporates the areas that require additional attention room by room appliance by appliance.

From our experience we find that most bond disputes centre around the cleanliness of the kitchen and bathroom areas and cleanliness of carpet. There are often differing interpretations of fair wear and tear and our cleaning guide is designed to eliminate such confusion by clearly setting out our expectations before the renter vacates. We work on the premise that a renter cannot come to us and say that “we weren’t aware of what we had to do” or “I didn’t have to do this where I rented before”.

Our pre vacate checklist is designed to ensure that all steps are taken by the renter to ensure that the property is left in good order and that the rental is ended to the best advantage of all concerned. The property is left in good, clean condition and the renter receives a full bond refund.

By pre-framing the vacating requirements we are protecting your interests and also doing our best to ensure that the property is presented to the best possible standard by the outgoing renter.

It is natural for property investors and property managers to be wary of allowing pets into a rental property based upon a prior experience or concerns over what could happen.

Should we decide to allow a pet in the rental property, some firm guidelines should be placed at the start of the tenancy and written as additional terms of the tenancy agreement so there is firm understanding and agreement as to the consent that we have granted.

Firstly, when we check the renter’s references, additional particulars should be sought as to whether the pet created a disturbance, nuisance or damage during a previous tenancy.

Renter must also inform us the breed, size and number of pets that are to be considered as part of the tenancy.

Although difficult to police, clear guidelines will be sought and made whether the pet will remain outdoors at all times or whether the renter will be allowed to bring the pet indoors.

If we decide to allow a pet into our rental property, we will set guidelines such as the above, in addition to terms such as the renter fumigating the property internally and externally and steam-cleaning the carpets at the end of the tenancy. Restriction of the number and type of pets should be written into the agreement.

Our experience has shown that by making it clear at the start of the tenancy that consent is granted upon the terms set out in the tenancy agreement it is possible to have a harmonious pet friendly tenancy.