Zero Tolerance To Rental Arrears

Despite our zero tolerance arrears policy and encouragement of our Tenants to set up direct debits, unfortunately some Tenants will not pay on time. In the event, our tenant’s rent payment falls into arrears we take immediate action. We will call the tenant to ascertain the cause of the rent arrears and do all we can to recover the overdue amount.

Our arrears action plan includes daily telephone calls, regular sms and email reminders and formal letters when required. Should payment not be forthcoming, a termination notice is served to the Tenant after 15 days. If it gets to this point, we will contact the Landlord to gain their consent to serve the notice and seek recovery of the monies and or vacant possession.

If we need to contact the Landlord in such instances it is often natural for a Landlord to want to give the tenant a second or third chance to pay. Whilst this is noble and we all know that some tenants do have genuine hardship, swift action is needed to put the tenant on notice and to protect your legal rights. We ask our investor clients to swallow a bitter pill and view the rent arrears action as a business decision that needs to be made and to instruct us to serve a notice of termination upon the tenant. This notice formally advises the tenant that if rent is not paid then we will have no alternative but to take action to end their tenancy and recover all monies due.

This is not a palatable decision to make, however prompt payment of rent is the life-blood of our Landlord’s investment. We will work closely with our Landlords to protect their interests and maintain our zero tolerance policy to rent arrears.

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